The result of my little rant about T-Mobile and their customer service
When I moved to Hamilton, NY I owned a T-Mobile phone that was 4 months away from finishing a 2-year contract.
I willingly signed the contract for T-Mobile’s services without reading all the fine print. In said fine print, it declares that moving to a place where T-Mobile doesn’t work is my problem, not theirs.
So we moved. And discovered that we live in a place T-Mobile didn’t cover – turns out, there are a lot of those places. I learned it was my problem when I tried to cancel the service that didn’t work and was told that moving was my problem, not theirs. To cancel with 4 months left on the contract would require a $200 cancellation fee.
But wait, he said: Your phone still works at home and the office. Why cancel?
But my phone still works because I pay Time Warner Cable. And it works at work because my employer pays for a network. I explained.
But it works, he said. And you moved. So you owe us $200 (or 4 more months at $80 per month)
The goal of the post (or rant) was to get 200 people to read it. One person for every dollar T-Mobile made me pay to cancel a service that didn’t work.
With well over 200 page hits, I’m happy to say I feel better.
Even though I have a Klout Score of over 50, I don’t think this post will impact any purchase decisions – I’m still not Jeff Jarvis. I am a guy who was frustrated by T-Mobile and vented with this blog post. Two people promised me they would never use T-Mobile, but I think they were being nice because they like me.
Still, 200 people know T-Mobile was a bad bet for my family. Maybe they’ll think twice about it for their family.
In the end, you read my rant and rave. Also, Ike sent me this video about “T-Mobile Mooing Phones” – which is basically a story about T-Mobile offering a product that didn’t work, and then having to pay to cancel products that don’t work. Frankly, the video makes it all worth while.